For teams that need more than just chat and ticketing, the company also offers separate but integratable chatbot, help center, and knowledge base products. LiveChat is an app with plenty of support-focused features wrapped in an attractive UI that makes it a pleasure to use. We made sure that our selected live chat apps integrated natively or through Zapier with popular CRM, helpdesk, marketing, and eCommerce platforms. Other features include ticket management, multi-channel chatting (e.g., SMS, social, video), bots, chat transfer, and automated messages. Even better is a publicly-shared knowledge base, where customers can help themselves from a search of articles. For example, having a knowledge base a few clicks away can help agents help customers solve their problems quickly without having to engage a more experienced teammate. To help make your service staff more efficient, we looked for apps with advanced support features. You'll find a combination of these and other management-related tools in the apps we selected.Īdvanced support options. Some of the features that can help are staffing prediction, real-time activity reporting, chat monitoring, and automated chat routing.
To find success, you'll need to monitor, measure, and improve your team's chat performance. Yes, live chat can improve your customer service, but it's still just a tool. We made sure, through our testing, that each of these apps was easy enough to deploy and use without feeling like you were learning a new language. That said, some vendors make the user experience more enjoyable than others. Live chat is designed to be user-friendly even if tech isn't your thing. Some are even free.Įase of setup and use. Most of the apps on this list start at around $15/user/month and don't go higher than $100 except in the case of enterprise plans.
#HOW TO CONTACT SKYPE CUSTOMER SERVICE LIVE CHAT FULL#
For more details on our process, read the full rundown of how we select apps to feature on the Zapier blog.įor consistency, we evaluated each platform using the same five criteria:Īffordability. We're never paid for placement in our articles from any app or for links to any site-we value the trust readers put in us to offer authentic evaluations of the categories and apps we review. We spend dozens of hours researching and testing apps, using each app as it's intended to be used and evaluating it against the criteria we set for the category. All of our best apps roundups are written by humans who've spent much of their careers using, testing, and writing about software.
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